Frequently Asked Questions


General

I am sending this directly to a gift recipient, do you include the receipt in the package?

We do not include a receipt or invoice in any of our packaging. Receipts are sent to the customer only via email.

Can I include a gift note with my order?

Sure thing! Please type what you’d like your gift note to say in the “Special Instructions” box at checkout and we will be sure to include it.

How much is shipping?

Shipping costs vary depending on your order. Shipping costs are calculated at checkout. All products ship via United States Postal Service (USPS) Priority or First Class Mail.

Do you ship internationally?

Currently we only ship within the United States and to APO/FPO boxes. If you are looking to ship outside of the United States, please contact us.

Do you accept returns & exchanges?

Due to the customization of many of our items, we do not accept returns and or exchanges. However, we understand things happen. Please email us directly if you have any issues or concerns at hello@legacyhousecreative.com.

We are committed to our customers and want to make sure that you're satisfied with your product(s).

Charcuterie and Cutting Boards

How big is each charcuterie board?

Each charcuterie board is 17x8x3/4 inches.

How big is each cutting board?

We offer 2 sizes, designated accordingly on the product listing. You have a choice of either 9x12x3/4 inches or 11x14x3/4 inches.

What are the charcuterie boards and cutting boards made out of?

We offer 2 types of wood in both our charcuterie boards and cutting boards, designated accordingly on the product listing. You have the choice between pure, natural cherry hardwood and pure, natural walnut hardwood. Due to variations of the natural wood, your board is one of a kind and may vary slightly from the boards shown in the product listing photos.

Do you stain the wood?

We do not stain the wood. We clean and condition the wood with food safe oil and conditioner so that your board is ready to use straight out of the box.

Can I chop on the side where the engraving is?

Yes, you can chop on the side where the board is engraved. However, most people flip the board and chop on the opposite side that's not engraved.

Is it safe to put the charcuterie board in the dishwasher?

We do not recommend putting your board in the dishwasher. Doing so may cause the board to dry which could lead to cracking or warping.

How to do I care for my board?

I’m so glad you asked! We include a care card with each purchase of our boards so you won’t be left guessing.

How many different designs do you offer?

We currently offer 6 different charcuterie/cutting board customizations. If you are looking for something different, please email us.

How long does it normally take before my order is complete?

Due to board customization, it will typically take 7-12 days to complete before shipping. However, this can vary depending on our schedule. If you need your item(s) by a specific date, please email us directly and we can let you know if we are able to process your order sooner. Additional charges may apply.

Customization

Do you work with businesses to engrave logos on products?

Absolutely! If you would like us to engrave your logo on our products or have a custom design, please contact us for bulk ordering and pricing. Let us help you get your clients raving about you with personalized gifts!

Some businesses we’ve worked with include realtors, photographers, and artisans.

I don’t see a design I want, can you help me?

Yes. Please contact us if there is a specific idea you have in mind. Additional charges may apply.

I’d love to commission you for a completely custom project, can I contact you?

Yes, we are open for custom commissions! Need a logo sign or client gift package? We’re all ears and would love to help!

Can you engrave my (or a family members) handwriting onto a product?

Yes! We have a similar product with our custom engraved recipe board. Please contact us with what you’d like accomplished.